Jobs

To apply for any of the roles below please send your CV with covering letter to:

Human Resources,
DAS - Digital TV made Simple,
2 Hamilton Place,
Oakham Business Park,
Mansfield,
Nottinghamshire,
NG18 5FA

Or alternatively apply by email at cv@dastv.co.uk.

Domestic Installation Co-ordinator

To receive inbound calls from customers and process them in line with company procedures and guidelines, maximising sales opportunities to book appointments for our installation engineer to attend their home with a view to installing a Digital TV System.

MAIN RESPONSIBILITIES

• Phone systems - answering the telephone, satisfying, fielding and routing queries in a manner which suitably enhances the company’s image. And maximises sales opportunities.
• Booking appointments - for our engineers to attend customer’s dwellings and either perform installation or service work.
• Maintain accurate computer records – each time an activity occurs with a customer a note must made on the customer’s account within our IT system so that queries can be tracked and monitored form initial contact through to satisfactory conclusion.

JOB SPECIFICATION

This is a key post requiring good communications, administrative and clerical skills. As first point of contact for our customers, the post demands initiative and tact, along with a high standard of professionalism to portray the company in an efficient and helpful manner at all times.

Duties include receiving inbound calls and processing them in line with company guidelines, maximising all sales opportunities and booking calls for engineers on our bespoke company IT system. No cold calling is involved, receiving inbound calls from customers who are enquiring about Digital TV systems and aiming to book an appointment with the customer for an engineer to attend their home and install a Digital TV system.

Normal office hours are worked between 8-00am – 5-30pm Monday – Saturday.

In order for the company to work effectively you may be required to assist within other areas of work, so you should be prepared to undertake other duties appropriate to the post as delegated by the Team Leader.

All staff are expected to abide by organisational policies and procedures.

Experienced Domestic Television Engineer

We require ambitious and able individuals who are experienced engineers in the Digital TV industry. You will be responsible for the installation and commissioning of domestic TV systems, as well as undertaking service work on the aforementioned systems.

MAIN RESPONSIBILITIES

You will be field based with the minimum of supervision, undertaking service, installation and commissioning of digital TV systems in domestic environments.
You may be required to undertake both internal and external training courses designed to develop your knowledge and experience as an engineer, allowing you greater scope and capacity to perform your duties for the company.
You will undertake training to ensure that you work to the highest quality and safety standards, ensuring cost effectiveness and a high level of customer satisfaction.
Complete basic forms of paperwork such as commission certificates, timesheets, etc to a satisfactory level.
Deal positively with any complaints from the customer, speedily resolve these in the most cost effective way while ensuring that high levels of customer service are maintained at all times.
You will be pro-active in achieving personal and group targets. The postholder will also be required to communicate effectively, ideas, views and initiatives with team members and managers.
In the process of undertaking work, ensure that managers and other nominated team members are informed of progress to provide the highest standards of customer service.
You will positively promote DAS and its products and services to increase customer awareness and contribute to the profitability of the business.
You may be required to train and develop the careers of trainee engineers in line with organisational objectives and standards.

JOB SPECIFICATION

This is a responsible position requiring a good level of drive, enthusiasm and the ability to achieve high quality installations in a safe manner, whilst maintaining effectiveness and customer satisfaction.

As a customer facing employee, you will always promote the company in a manner which enhances our prestigious reputation as a premier supplier of digital TV systems.

Hours of work will be on site at 8am and depart site at 4-30pm, or as your installations dictate.

You must be prepared to travel as your work will be in various locations.

Business Development Manager – New Build Sector

Hours: 37.5 hours a week
Salary: £22K (OTE £45K) + car

DAS are looking to recruit a highly motivated, enthusiastic and sales driven business development manager to drive forward our business in the new build and construction industry. With 15,000 new build apartments in planning for development in 2008 there is huge opportunity in this sector.

Your Duties will involve;

1) Develop a sales strategy to target new business and growth in this Department
2) Ensuring DAS are on the tender list for TV installations on all major developments
3) Building relationships with major house builders and Mechanical & Electrical contractors
4) Provide accurate and timely quotations to customers
5) Working closely with the e-Commerce manager to ensure our website is driving trade leads for your Department 6) Work closely with the Operations team to ensure successful quotations are delivered to expectations

Essential to your success in this role you must demonstrate the following;

1) Ability to demonstrate a large network of contacts in the industry
2) A proven track record of selling products or services into the construction and M&E industry
3) Ability to work on your own or as part of a team

Experience of the technical aspect of communal TV systems would be ideal but not mandatory. Specific training would be given for this role.

This role will report directly into the Sales Director.

Door to Door – Team Leader

Hours: Midweek evening hours required to make this role a success
Salary: This role is commission only (OTE £32K)

DAS are looking at recruiting a door to door field representative to head up the Door to Door team. As an Approved Sky Homes Agent (ASHA), DAS are looking at growing its Field Representative team with the sole focus to ensure DAS can install new quality customers on behalf of Sky.

Your duties will involve;

1) Growing and maintaining a Field Representative (FR) team to sell Sky into communal blocks we have installed
2) Ensuring all new staff are trained to sell Sky and have passed all pre-requisites, such as passing CRB checks, notifying police the locations you are working in etc
3) Managing the FRs day to day operations such as; setting targets, producing walk lists, training
4) Ensuring the sales being completed are of a satisfactory quality, i.e. customers not dropping out

This role will report directly into the Sales Director and will be predominantly field based.

Customer Service Officer

Hours: Minimum 37.5 hours a week, additional hours available
Salary: £6.25 per hour

Fulfilling a hybrid role split evenly between Customer Service and Tenant Liaison you will be responsible for ensuring our customers are provided with the highest level of customer service. You will be reporting to the customer service team leader.

Your duties will involve;

1) Receiving inbound calls and processing them in line with organisational guidelines
2) Booking domestic calls for engineers on our bespoke company IT system
3) Making outbound calls to tenants to arrange access for engineers to attend their dwellings to carry out works. No cold calling is involved.
4) Receiving inbound calls from customers who report service issues
5) Routing of service issues to the relevant individual and booking an appointment with the customer for an engineer to attend to resolve

Essential to your success in this role you must demonstrate the following;

4) A professional, conscientious and friendly telephone manner
5) Efficient time management skills
6) A positive attitude to customers
7) Have a competent working knowledge of MS office programs
8) Be proactive and efficient at liaising between several department to achieve operational goals and objectives

It would be beneficial if you have precious knowledge of working in a customer service or tenant liaison capacity, however full training will be given to the right applicant.
This position would suit an ambitious person with experience of customer service that is eager to take responsibility for providing a first rate service and after care support to our customers in this dynamic and enterprising company.

Trade counter and Warehouse co-ordinator

Hours: 37.5 hours a week
Salary: £6.25 per hour

This role is based in our busy trade counter and warehouse and is responsible for the duties outlined below:

• Ensuring stock quantities are always 100% accurate and setting a process to ensure this remains the case
• Updating Sage to reflect current stock levels and setting threshold levels for re-ordering
• Using Sage to complete invoices and credit terms
• Arranging monthly mail shots to trade customers with latest offers

Experience required for this role are:

• Good understanding of computers (experience of Sage is an advantage)
• Ability to work alone and as part of a team

This role will report directly in to the Trade Counter Manager

Door to Door Field Representatives

DAS is a national company delivering Digital Television Systems in both the private and the public sectors. A rapidly expanding company who offer a dynamic and results driven approach to delivering a quality product to our many clients, including national building conglomerates, local authorities and many diverse and interesting customers.

DAS are looking at recruiting a highly motivated, enthusiastic and sales driven individual to head up our field / Door to Door team. As an Approved Sky Homes Agent (ASHA), DAS are looking at growing its Field Representative team with the sole focus to ensure DAS can install new quality customers on behalf of Sky.

Your duties will involve;

1) Growing and maintaining a Field Representative (FR) team to sell Sky into communal blocks

2) Ensuring all new staff are trained to sell Sky and have passed all pre-requisites

3) To manage the FRs day to day operations such as walk lists

4) Ensuring the sales being completed are of a satisfactory quality, i.e. install drop out remains low

This role will report directly into the Sales Director and will have a mixture of office / field based activity.

Operations Co-ordinator

Providing support to the National Contracts Manager
Monitor the equipment and stock flow for over 100 engineers
Organise vehicle support for over 60 vehicles including routine maintenance, service, repair and the induction of new vehicles
Update out inter-company computer system with frequently changing information to maintain an efficient and detailed log of all operational activity
In conjunction with the National Contracts Manager you will assist in the planning, preparation, management and fulfilment of contracts exceeding £15 million pounds over the next 6 month period.
Provide administration services to the operational team when required
Provide cover for the National Contracts Manager in his absence to ensure the company can continue to run effectively and to the organisational standard in these events
Provide valuable opinions and continually review our processes to ensure effectiveness is maximised at all times Essential to your success in this role you must demonstrate the following;
Experience / knowledge of co-ordination in a previous role
Demonstrate a high level of organisation
Possess the ability to work accurately
Be comfortable working in a sometimes pressured environment with strict targets and deadlines
Have a competent working knowledge of MS office programs
Be proactive and efficient at liaising between several department to achieve operational goals and objectives

It would be beneficial if you have previous knowledge of the digital television industry, although full training will be provided to the right applicant. Highly organised, you will have excellent prioritising skills which means you will effectively manage multiple contracts and projects to conclusion within a busy environment.

Based in our brand new Mansfield headquarters this full time post will command a £16,000 salary and give you access to our unrivalled profit share scheme.

Sky Sales Executive

DAS is a national company delivering Digital Television Systems in both the private and the public sectors.

A rapidly expanding company who offer a results driven approach to delivering a quality product to our many clients, including national building conglomerates, local authorities and many diverse and interesting customers.

As a Sky Sales Executive you will be responsible for ensuring that DAS exceeds its Sky sales targets through inbound and outbound calls and additional campaigns.

Your duties will involve;

Respond to inbound calls from customers interested in Sky and converting them into sales.
Make outbound calls to customers promoting the benefits of Sky and converting them into sales.
Provide support to the Contact Centre Manager.
Process contracts onto our internal database.
Constantly review systems and processes to improve the customer experience.
Suggest different sales campaigns that will increase additional sales

Essential to your success in this role you must demonstrate the following;

The ability to work in a fast paced sales environment.
An understanding of what is excellent customer service.
Highly target driven, and has the ability to make sales happen.
Have a pro active approach to work and the ability to self motivate.
Must enjoy working as part of a team.
Have a competent working knowledge of MS office programs.

It would be beneficial if you have previous experience in working in a call centre but not essential. Full training will be provided to the right applicants.

This role is predominantly phone based role requires someone who can inject real personality, build up a relationship in a short space of time and then close the sale.

This position would suit an ambitious person who is keen to set themselves goals and targets on a daily basis.Based in our brand new Mansfield headquarters working 37.5 hours per week flexi time between 08:00 – 21:00, Mon – Sun, your hourly rate of £6.25 can be substantially boosted by our generous weekly bonus scheme as well as access to our unrivalled profit share scheme.

Commercial IRS/SMATV Engineers - UK Wide

A highly competitive salary plus fantastic benefits package including access to our company pension and profit share scheme is available for competent and experienced comercial TV engineers.

As well as being organised, self disciplined and responsible you'll be able to carrying out the following installations to a very high standard: Integrated Reception Systems, MATV Systems, SMATV Systems, Modulated Hotel Systems.

Trainee Commercial TV Systems Engineer
(full training provided)

UK Wide

We require ambitious and able individuals interested in a career in the Digital TV industry. You will undertake our training programme and eventually qualify as Commercial Engineers, responsible for a host of installations across a wide range of commercial premises without supervision.

With the Digital switchover just months away this is a golden opportunity to enter a thriving sector and command a highly competitive salary plus a fantastic benefits package.


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